Customer Service
Ordering online
Just like shopping in an ordinary bookshop, you can review the listing of available publications and select items for purchase
by choosing the ADD TO CART button.
Selecting an item will place it in your virtual shopping cart.
You can use the SHOPPING CART link at the top of the page to view shopping cart contents at any time.
When in the shopping cart you can alter the order quantity or remove an item from your cart.
Proceeding to the checkout
Once you have decided on the items you wish to purchase, select the CHECKOUT link to proceed with the transaction.
At this stage you will be able to either create your myPearsonStore Personal Profile (first time users only) or
log in using your existing myPearsonStore Personal Profile.
You will then be required to fill out your purchase details and select a method of payment.
Orders from outside Australia
You can not order online from outside Australia using myPearsonStore.com.au. Please contact your local Pearson Office.
United Kingdom/Europe/Middle East/Africa
If ordering online you must use an Australian credit card (Visa, MasterCard).
If you don't want to shop online you can still place your order by downloading the
Order Form and sending it
to Pearson Australia with your payment. You can pay by credit card, cheque or money order
(payable to Pearson Australia Group ABN 40 004 245 943). Digital Products can only be purchased online.
Please Note
If you are placing an order on behalf of an educational institution or business you may wish to order using an account.
To open an account contact Customer Service for details:
customer.service@pearson.com.au.
Goods and Service Tax (GST)
All myPearsonStore.com.au transactions include GST
Your Receipt
Your receipt will document all product and applicable delivery charges. It will state that you have prepaid your order by credit card.
Your credit card will not be billed until the product is shipped to you.
Physical Products (e.g. Text Books): A Tax Invoice is packed with your order.
Digital Products (e.g. Digital Access Codes): Soon after placing your order you will receive a Tax Invoice by email.
Physical and Digital Products If you have purchased a combination of physical and
digital products you will receive an email receipt for the digital products, and a second receipt for the physical products which will be packed with your order.
Substitution
Occasionally the version of a product you have ordered will not be available. If this occurs Pearson may substitute your order with a similar product that will have an alternate ISBN (International Standard Book Number).
No-Risk Money-Back Guarantee
Pearson Australia guarantees your complete satisfaction with every purchase.
If you are not entirely satisfied with any product you can return it in original condition within 30 days for a full refund (less freight).
Please call Customer Service on 02 9454 2222 to receive a Returns Authorisation Note.
Please Note:
Digital products including ebooks and Access Codes, Videos and opened software cannot be returned.
Delivery times depend upon the stock status of the items you have chosen.
Digital Products
Immediately
In Stock
4 – 6 days
Deliveries to WA and regional areas will take longer
Demand Print Titles
(printed to meet your order)
10 – 12 days
Out of stock Orders
If one of your selections is not currently in stock, we will ship your order as soon as it is available.
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If you order multiple products and an item is out of stock, the in stock items will be shipped straight
away and the remaining items will follow once they are in stock.
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You can always cancel your order while you are waiting for your back order to come into stock.
Simply email your request to customer.service@pearson.com.au.
Please be sure to include your order ID with your request.
We would love to hear how your shopping experience went. Complete the online form
here.
Please contact us using the details below for any order related enquiry:
myPearsonStore.com.au is operated by
Pearson Australia, a division of Pearson Australia Group Pty Ltd (ABN 40 004 245 943)
250 Camberwell Road
Cambewell 3124 Victoria
Australia
All order information placed through the website resides on a secure SSL server.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions.
It encrypts all of your personal information, including credit card number, name, and address,
so that it cannot be read as the information travels over the Internet.